The Studios Policies and Procedures

Financial

The Studance LAB does require that you keep a current credit card on file with us. Auto payment will be charged to the credit card on file by Studance LAB continuously on the 1st of each month. Tuition is due on the 1st of each month and past due if not paid by the 10th. We will send one reminder via email and if payment is not received prior to the 10th of the month a $20.00 late fee will be assessed to your account and the credit card we have on file will be billed. Any student with tuition not paid by the 15th of the month may not be allowed to return to class until all past due fees are paid. We do not offer transfers, refunds or credit. Tuition is based off a 42-week class schedule, therefore we do not prorate for shorter months of classes nor charge more for longer months. Seasons run from July-June and students are auto-enrolled year after year. Students will automatically be enrolled into their appropriate level which may result in a schedule and/or tuition change. Parents may opt out by completing the Studance Lab’s withdrawal form no later than the 1st of the preceding month in order to adjust the dancer’s account. If no withdrawal form is received, we will continue on with the charges of the initial enrollment.

Attendance

Your child’s attendance in class is especially important to their peers and our teaching staff. As a member of the team, it is a commitment for you to ensure your child attends their classes on time each week and attends all lessons planned for them. Not only do absences impact the recital routines we create and their success within their quarterly evaluations, it also impacts the social and confidence-building principals we work hard to foster in each age group.

If you know that your child will be absent due to holidays/vacations, commitments, or school trips, please let us know ahead of time so the class impact is minimal. If your child is too unwell to attend class, we ask that you inform our admin team as soon as you can so they can let the teachers know. Dancers will be expected to attend class at home online via the MindBody Virtual Class Log In.

Attending classes on a regular basis is important in any learning experience. The consistency and repetition of training is necessary for proper technique to be learned. If a child misses a class and monthly tuition has been paid, the dancer is entitled to one make-up class per month for each registered class. A make-up class is any other class that we offer for their age and dance level. Make up classes are your responsibility and must be confirmed through our front desk. Make up classes must be made up within the same month of the absence. If you elect not to make-up the missed class, it will not be credited to your next month’s tuition. There are no transfers, refunds, or credits. Our teachers highly recommend that dancers take advantage of the make-up classes to help them from falling behind in their dance training. There will be no make-up classes in December and June due to recital prep.

Withdrawal

To withdraw from any class, you must notify The Studance Lab by submitting a Withdrawal Form prior to the 1st of the month. If the withdrawal form is submitted on or after the first, tuition is NON-REFUNDABLE and will be forfeited. Dancers are encouraged to finish off the month which was paid for.

Accident, Illness and Injury

The Studance LAB and its staff are released from any responsibility for any accident, illness or injury incurred during class, rehearsals or performances.

Student Pick-Up & Drop Off

Children that are 7 years old and younger need to be escorted by a parent/guardian into the studio and brought to their appropriate classroom or waiting area. All parents are responsible for making sure that their child safely enters our studio, regardless of their age. Students are NOT allowed to be dropped off at the curbside with the assumption of a Studance LAB staff being present. Dancer’s will not be allowed to enter class if they are more than 15 minutes late. Parents/ Guardians are expected to be at the studio at the dismissal time for their class. A courtesy call should be made if the Parent/Guardian of the student will be late so the instructor and student can be notified in a timely manner. If a parent is late for pick up, a $15 fee will be charged to your account for every 10 minutes past the class end time.

Class Cancelation

The Studance LAB reserves the right to cancel, change or reschedule a class based on registration.

Lost and Found

The Studance LAB staff will not be held responsible for any lost or stolen items. There will be a lost and found bin at the studio. Any lost items will be placed in the bin. Parents are encouraged to come into the studio to retrieve lost items. We will donate any items left in the lost and found at the end of each month. We recommend you put your child’s name on all clothing, bags, coats, dance shoes and dance attire and leave any valuables at home.

Recital

We have a Winter and Spring recital annually for all Studance lab dancers. If we are unable to host our annual recital, we will have all dancers shoot a professional dance video which we will edit and present to our families as an end of the year present!

Costumes:

Costumes are a loaned item. A process for loaning and returning costumes will be sent out in coming months. An opportunity to purchase your recital costumes after recital may/may not be provided as well.

The Studance LAB Pictures and Video and Social Media

Out of respect & for the safety of our students, families, instructors and our studio, pictures and video recording are not allowed without the consent of the instructor and administrative staff. On occasion, the studio will collect video or photographs of students, dance combinations and/ or routines. These images may be used on our website, Facebook or at the studio to promote our dance program. By signing you agree to allow your child's picture to be used at The Studance LAB's discretion.

If you DO NOT want your child's picture used in any promotional material for The Studance LAB please indicate below. Otherwise we reserve the right to use pictures in a professional and promotional manner.

The Studance Lab’s Social Media Policy refers to all social networking sites, video/photo sharing sites, blogs, micro-blogs, wikis, podcasts, forums, instant messaging and geo-spatial tagging (for example, Facebook check-ins). Please see below for our regulations regarding Social Media and feel free to contact our office staff if you have any questions.

• Any comments or posts perceived to be obscene, defamatory, threatening, harassing, discriminatory or hateful towards The Studance Lab staff, students or families may subject the owner to disciplinary or legal action.
• Should you wish to engage on Social Media while identifying as a studio volunteer or employee, you may only do so with integrity, respect, and adhere to privacy and confidentiality policy.
• Any content revealing or referring to sensitive studio information is not allowed to be shared online.
• Intellectual property laws (for example, costume design and choreography) must be observed by all studio patrons when posting online.
• While affiliated with our studio, (for example, images of your child in The Studance Lab’s uniform) we will not tolerate any posts that are racially, sexually, physically or religiously offensive.
• All matters pertaining directly to the studio - whether it be fees, scheduling, placements or performance opportunities - may not be communicated via Social Media. We have an open-door policy and encourage all communication, complaints and feedback to be communicated to the studio manager directly.
• Families should not be engaging in ‘hidden’ or ‘private’ groups formed for the specific purpose of discussing studio matters.
• Photos or videos rehearsals may NOT be posted online, without prior consent of Studio Manager.
• You may not post photographs / videos that feature The Studance Lab dancers other than your own online without the proven consent of their parent/guardian.

Identifying information of any featured minors - including names, ages or location - must be removed when posting on Social Media.

Code of Conduct

All dancers are to speak and act in a respectful manner towards other dancers, The Studance Lab instructors and staff. Dancers are to come prepared to listen, learn and have fun. Dancers are to remain inside the studio always unless accompanied by a parent or guardian. The Studance LAB is a drug/alcohol/tobacco free environment.

No classes (including private lessons) or teachers are to be disturbed unless it is an emergency. Parents are not to approach teachers or students during class and if messages or food/drink/medication needs to be passed on to a student, it must be done through a Studance Lab staff member. All parents must wait in the waiting areas or outside of the studios until classes have been dismissed.

Any questions or complaints must go through reception – parents and students are not permitted to contact The Studance Lab teachers directly.

In the rare case of a parent or student showing disrespect or defamation to any parent, staff member or student, a meeting will be called immediately, and dismissal may be considered at the discretion of the studio manager. Physical, mental, emotional or cyber bullying by parents, staff or students will not be tolerated and may result in dismissal from the studio. Following a formal meeting, we do reserve the right to dismiss or take disciplinary action on any students or parents who breach our studio’s code of conduct.

Dress Code

All dancers must adhere to the dress code requirements per class. Student's not dressed according to the dress code will not be permitted to take class. Please check the dress code(s) for your class(es) on our website, studancelab.com.

Medication

Students requesting medication for a headache or other minor ailments sometimes approach us. Do we have permission to dispense the following medication to your student per the manufacturer dosage recommendation?

Communication

Automatic Payment Withdraw Agreement

I agree to be responsible for all tuition payments of the above named student(s) until such time as I notify The Studance Lab of the withdrawal of the above named student. Monthly tuition will be automatically charged on the first of each month. We do not send statements and a late fee of $20 will be charged if, for any reason, tuition is not paid by the 10th of the month. Once a student withdraws, the card on file will no longer be charged. (See withdrawal policy for clarification)

Please enter the card info that is to be kept on file, and billed for monthly tuition

Signature

I have reviewed, read and understand the Policies and Procedures of The Studance Lab.