FAQ


How to start using Waiver Master?

Signup for a free account, then log in and upload your first document.

We will process the document and activate it your trial. Usually it takes around 24 hours, but may take longer in certain cases, depending on document's complexity and file format. Please note that each plan has a limit on free document processing. Trial is limited to single, one-page document with stanard fields. Check pricing for more details.

Please note that we will not contact you unless we have questions about your document/form.


What is form/document processing?

Waiver Master runs on many devices, with or without an app. We also provide integration with various partners, POS and management platforms. We created our own formatting to make it easier for your customers to interact with forms and to ensure quality of service. When you send us a document, we digitize and format it, so it looks and feels the same everywhere.

Please note that we will not contact you unless we have questions about your document/form.


What file formats are accepted?

We prefer word, pages, pdf, or plain text. You can take a high-res image with your camera or phone. Please note that it takes much longer to process images and pdfs.


Is document processing free?

Each plan offers a number of documents processed for free. If you require more, there's a one-time fee per document, depending on complexity, size and format.


How many documents/forms can I have?

You can have as many documents and forms as your business requires. Only free plan has one document limit. Every paid plan has unlimited documents feature.


What is the difference between free and paid plans?

Free plan doesn't offer PDF downloads, POS link and payment processing. It is limited to one single-page document/form. We designed a free plan so that you can fully experience our service with just minor feature limitations.
Hint-hint: You can easily "Save as PDF" or "Print as PDF" from your browser when you view the submitted documents.


I run a seasonal business, what do I do during off/slow season?

We have a monthly storage/access only plan for seasonal businesses. You can also "hibernate" the account and then re-activate it for a one-time fee. Depending on how long your off/slow season is, you can choose one or the other depending on what's more beneficial for you.


What are submissions?

A submission is when a customer fills out a form, or signs a document, and clicks "Submit". We process the submission, add it to your account, send you an optional notification (you control that for each document) and also create a customer record using the data they entered.


How many submissions can I have?

You can have unlimited submissions, however each plan has a number of submissions included per billing period. You should pick a plan based on your current business needs.


What if I go over the limit of submissions?

Don't worry, we want your business to run smoothly!

First, we will send you a notification when you're nearing your limit (75%), so you have a chance to upgrade.

If you don't upgrade, your customers will be able to submit and sign without interruption, but access to your control panel may be restricted until you either upgrade, or stay on the same plan and pay the overages. Overages are charged at $0.20 per submission.

If you do go over 25% your account may be blocked. We will try to avoid this by all possible means, and will reach out to you multiple times before this happens.


I have Clover. How do I use Waiver Master?

Install Waiver Master app on Clover. Just visit the marketplace, search for Waiver Master, pick a plan and install. An account will be automatically created for you. Once we processed your documents/forms, you will be able to launch Waiver Master from checkout, or as a standalone app. Additional fee applies to integrate with Customers App.


I have Square. How do I link Waiver Master?

Visit Square App Market and find Waiver Master app. Sign up using the app market link. If you already created an account - click on "account settings" and then "Link Square Account". Note that you need to be on a paid subscription to link Square. Additional fee applies to integrate with Square Customers or Payment Processing.


I have MINDBODY. How do I link Waiver Master?

Please send us your MINDBODY site ID and we'll send you an activation link. We will also contact you directly to finalize the integraiton as each MINDBODY business may have different requirement/features that we offer. Please note that you must be on a paid subscription and there's an additional fee per month per MBO location.


I have Booker. How do I link Waiver Master?

Please send us your Booker Location or Brand ID and we'll send you an activation link. We will also contact you directly to finalize the integraiton as each Booker business may have different requirement/features that we offer. Please note that you must be on a paid subscription and there's an additional fee per month per location.


HIPAA Compliance

Waiver Master has self-certified its adherence to the HIPAA.

If your business requires HIPAA complaince, please note that the following will apply:

  • Sign a BAA (Business Associate Agreement) with us
  • Sign up and remain on WM-1000 or above plan
  • Pay an additional set up fee per location
  • Pay an additional processing fee per document

Please note that you must inform us if you are setting up a HIPAA account.


How are SMS charges calculated

Depending on your subscription you get a certain number of messages for free. SMS is only available on plans WM-1000 and above.

Additional messages are billed in tiered usage:

  • $9.00 per 100 messages up to 400 messages
  • $40.00 per 500 messages up to 1,000 messages
  • $75 per 1000 messages up to 10,000 messages
  • $65 per 1000 messages after 10,000 messages